Legal information and terms for E-toll flow

This page sets out the legal framework governing the use of Etoll-flow.com and the services we provide for toll payments, M50 tag management and fleet integration in Ireland (IRL). It includes our Terms of Service, liability disclaimers, data protection commitments under GDPR, cookie policy summary and dispute resolution procedures under Irish law.

If you need an accessible version or wish to raise a legal concern, contact our Data Protection Officer at the address below or via phone.

Privacy & Data Protection Terms of Service

Company identity and statutory information

E-toll flow is a trading name of E-toll flow Ireland. Our operations and services related to toll management (including M50 tag activation and invoice handling) are provided in accordance with Irish law.

Company name	E-toll flow
Registered office	12 Lower Baggot Street, Dublin 2, D02 H678, Ireland
Telephone	+353 85 271-64-93
Company registration number	IE 7275039
VAT number	IE7275039A
Registered representative	Compliance & Legal Dept., E-toll flow

This information is provided in compliance with the Irish Companies Act and e-commerce information requirements. If you require corporate documents for verification, contact us at the telephone or address above.

Terms of Service

By using Etoll-flow.com and any of our services (including tag registration, invoice processing and fleet integration), you agree to our Terms of Service. These terms govern permitted use, payment processing, account management, and suspension of service for non-compliance.

Key points:

Services are provided under Irish law and subject to Irish jurisdiction.
Accurate vehicle and payment details are the responsibility of the user.
We process toll charges and issue invoices as an administrative service; toll liabilities arise under relevant toll operator rules.
We reserve the right to suspend service for fraudulent activity or repeated unpaid tolls.

Privacy, Data Protection & GDPR

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Irish Data Protection legislation. Our full privacy practices are set out on our Privacy page.

Lawful basis: contract performance and legitimate interests for toll administration.
Data minimisation: we retain only data necessary to provide our services and meet legal obligations.
Data subject rights: access, rectification, erasure, restriction, portability, and objection—details on Privacy.

Data Protection Officer (DPO):

Data Protection Officer
dpo@etoll-flow.com
E-toll flow, 12 Lower Baggot Street, Dublin 2

View full Privacy Policy

Cookies & tracking

We use essential cookies required for the operation of our site and optional cookies for analytics and service improvement. Cookie consent is managed via the site banner. For details, see our Privacy page.

Types of cookies

Essential: session, security and account management.
Analytics: aggregated usage data to improve service.
Functional: preferences and UI settings.

Liability, toll disputes and disclaimers

We act as an intermediary to help manage toll payments and account information. Liability for actual toll charges, penalties or statutory fines remains with the vehicle owner unless otherwise agreed under a commercial contract.

Important disclaimers

We do our best to submit accurate toll charges, but toll operator records are authoritative.
We are not responsible for errors caused by incorrect vehicle details supplied by users.
We do not give tax, legal or financial advice; seek professional advice for commercial fleet compliance.

Dispute resolution, complaints and governing law

For complaints about our services, please contact our Compliance & Legal Dept. in the first instance. We aim to acknowledge any written complaint within 7 working days and to resolve it within 30 days.

How to raise a dispute

Contact our Compliance team by post to our registered office or by phone at +353 85 271-64-93.
If unresolved, escalate in writing to the Data Protection Officer at dpo@etoll-flow.com.
If still unresolved, you may contact the Irish Data Protection Commission or pursue alternative dispute resolution methods.

Governing law: These terms and any dispute arising therefrom are governed by the laws of Ireland and the Irish courts shall have exclusive jurisdiction, except where EU consumer rules provide otherwise.

Alternative dispute resolution

You may also use the European Commission's Online Dispute Resolution platform if applicable to cross-border consumer issues.

Company details

Invoices issued by E-toll flow reflect administration and toll charges we process on your behalf. Discrepancies should be reported within 30 days. We will investigate and correct genuine errors.

Personal data is retained only as long as necessary for contractual, legal or legitimate business purposes. Retention periods are described on our Privacy page and are compliant with GDPR.

We aim to maintain continuous service, but are not liable for downtime caused by third-party systems (toll operator outages, payment processors). We provide timely notices where feasible.

Accessibility statement

We are committed to providing accessible content and tools on Etoll-flow.com. We follow recognised accessibility practices and continuously work to improve compatibility with assistive technologies. If you encounter accessibility barriers, please contact us and we will provide an alternative format of the information.

Contact accessibility support: contacts page or phone +353 85 271-64-93.

Request support

Changes to these legal terms

We may revise these legal notices from time to time. Significant changes will be published on this page with an update date. Continued use of our services after changes implies acceptance of the updated terms.

Last updated: 2025-06-01