Privacy Policy
Overview. This Privacy Policy explains how E-toll flow processes personal information when providing services related to M50 tolling, tags, and associated customer support in Ireland. It outlines what data we collect, why we collect it, how we use it, how long we keep it, and which rights you can exercise.
Controller and contact. E-toll flow is the controller for the purposes of applicable data protection laws in Ireland and the EU. You can reach us at Etoll-flow.com@outlook.com or by post to 12 Lower Baggot Street, Dublin 2, D02 H678. For urgent matters, call + (353) 85 271-64-93.
Categories of data. We may collect identification and contact details (name, address, email, phone), vehicle information (registration plate, make, model), tag identifiers, usage and transaction data related to toll passages, account credentials, preferences, and limited technical information such as device type and log records produced by our site.
Sources. Information typically comes from you when you create or update an account, from fleet administrators if you are part of a business account, and from tolling or payment partners that enable settlements. We may also infer basic status from your interactions with our website.
Purposes and legal bases. We process data to deliver and improve our services, administer accounts, authenticate access, support customer inquiries, issue notices and receipts, prevent misuse, and comply with legal obligations. Depending on the situation, we rely on contract performance, legitimate interests, legal duty, or consent when required (for example, certain marketing emails).
Payments. When you make a payment, processing may involve banks and payment service providers. We keep only the necessary records to reconcile transactions and to address support requests. Full card numbers are handled by certified processors.
Sharing. We may disclose relevant data to professional advisers, payment providers, tolling partners, logistics integrators, and public authorities when the law requires it. Any sharing follows appropriate safeguards and is limited to what is necessary for the stated purpose.
International transfers. If data is transferred outside the EEA, we implement mechanisms such as standard contractual clauses and risk assessments to maintain an equivalent level of protection for your information.
Retention. We keep data only for as long as needed to deliver services, meet accounting and legal requirements, resolve disputes, and enforce agreements. Specific retention periods vary by record type and statutory rules in Ireland.
Security. We apply technical and organisational measures including encryption in transit, access controls, staff training, and regular reviews of our security posture. While we work hard to protect information, you should also take care to use strong passwords and keep credentials confidential.
Your rights. Subject to conditions under applicable law, you may request access, rectification, erasure, restriction, portability, or object to certain processing. When processing is based on consent, you can withdraw that consent at any time without affecting prior processing. To exercise rights, contact us through the details provided above.
Cookies and similar technologies. Our site uses essential cookies to operate and to remember your preferences. You can adjust browser settings to manage cookies. For details about categories, purposes, and retention, see related information in our website notices and Legal information page.
Communications. We may send service messages, payment confirmations, or important updates about tolling rules. Marketing emails are sent only with appropriate permission, and you can opt out using the unsubscribe link included in every message.
Children. Our services target adult users who manage vehicles and business fleets. We do not proactively seek data from individuals under the age required by law to consent to online services in Ireland.
Changes. We may update this Policy to reflect operational, legal, or regulatory developments. Material updates will be highlighted on this page, with the latest version date shown below.
Contact and complaints. If you have questions about this Policy or how your data is handled, contact us at Etoll-flow.com@outlook.com. You can also raise concerns with the Data Protection Commission in Ireland. We encourage contacting us first so we can address your issue quickly and effectively.
Effective date: 01 January 2025
